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SHIPPING POLICY

Shipping Policy for Dr. SkinFix Clinic

Introduction

Dr. SkinFix Clinic ("we," "us," or "our") is committed to providing you with the best possible service. This Shipping Policy outlines how we handle the delivery of products purchased from our clinic, ensuring that you receive your orders promptly and in excellent condition.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.

  • Processing Time: Orders are processed within 1-2 business days. Processing times may vary during high-demand periods or holidays.

2. Shipping Methods and Costs

  • Standard Shipping: We offer standard shipping for all orders. Delivery times vary depending on the destination but typically range from 3-7 business days within India.

  • Express Shipping: Express shipping options are available for an additional fee. Delivery times for express shipping are typically 1-3 business days within India.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order.

3. Delivery Timeframes

  • Domestic Shipping: Standard shipping within Maharashtra usually takes 3-5 business days. For other regions within India, standard shipping takes 5-7 business days.

  • International Shipping: Currently, we do not offer international shipping.

4. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order online.

  • Order Status: You can check the status of your order at any time by logging into your account on our website.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses.

  • Hazardous Materials: Certain products may be classified as hazardous materials and may be subject to shipping restrictions.

6. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue.

  • Lost Packages: If your package is lost in transit, please contact us so we can assist in locating it or arranging a replacement.

7. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy](link to Return Policy).

8. Contact Us

  • If you have any questions or concerns about your order or our shipping policy, please contact us at:

    • Email: info@drskinfix.com

    • Phone: +91-9270702050

    • Address: Dr. SkinFix Clinic, Shivaji Chouk Naka, Madras Bombay Trunk Rd, Shastri Nagar, Manisha Nagar, Kalwa, Thane, Maharashtra 400605

By placing an order with Dr. SkinFix Clinic, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

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